You would think that upgrading outdated packs on the ZEN market is generally a good thing that’s widely lauded by the community. But that’s not the case with the reworked ZEN Race and Founder’s Packs that received a substantial “buff” in Module 15!
Let’s start with the good though. The devs decided to finally tackle some packs that had been around forever. The original Founder’s Packs like the “Hero of the North” had long lost their appeal and were vastly overpriced shelf warmers. The same applied to some of the packs that included premium races. So the devs reviewed the pricing and also adjusted the packs’ contents to better fit the current state of the game. Overall this led to the reworks below, definite upgrades to their former versions. The most extreme example is the “Hero of the North Pack”. As “Renegade Drow Race Pack” it now comes with extra goodies and costs [sc name=”zenicon”]6,000 (down from [sc name=”zenicon”]20,000).
When player’s found out about the new packs, their first reaction wasn’t overly positive. Former buyers rightfully brought up that they feel screwed over, because they did spend more ZEN on the same or even fewer content. On both the official Subreddit and Arcgames forum players therefore have started inquiries about the possibility of getting the upgrades in case you’ve bought the old packs. But so far the developers haven’t answered while support rebuffs requests as well.
[su_quote cite=”PWE Support” url=”https://forum.arcgames.com/neverwinter/discussion/comment/13069057/#Comment_13069057″][The packs] contain essentially the same items, with more emphasis on the races, which you have already purchased. I apologize for the inconvenience, but your account will not be able to purchase the new packs because you have already unlocked all the races. Unfortunately, there is no one here that can assist with your inquiry. The developers decide on what goes into the packs and there is no direct line of communication to them. We appreciate your feedback on packs, but that is not something that we at Customer Support can assist you with.[/su_quote]
Many players have pointed out that you shouldn’t expect free upgrades just because something you own gets reworked. On the other hand however, players that already bought the race packs are unable to buy the new ones anyway. So upgrading the old packs to the new ones doesn’t mean PWE is losing any money. It would be an easy gesture of goodwill for loyal players and customers.
Legitimate or Hypocrite?
You will probably find as many players that call this rage hyperbole as there are that think this is a legitimate claim. Since you can’t re-buy the packs we feel like upgrading the old ones would be the logical choice. But four weeks without an official answer doesn’t bode well. In any case reworking the packs but then lock out former buyers is kind of weird. Some players even seem to be willing to re-buy the “Dragonborn Race Pack” thanks to the account unlocked Mount and Augment Companion, but there’s simply no way to do so.
We think reworking the packs was long overdue, but it could have been handled a little better. Now all we can do is hope for an official statement in the corresponding discussion threads. We’ll definitely monitor that and report any progress.
Neverwinter UN:Blogged is always looking for writers to contribute to the blog. If you are an active player and search for a way to spread your opinions, analysis, diaries or reviews to more than 75,000 regular visitors, then don’t hesitate and get in touch with us on our contact page or message board! We are currently especially looking for console and PVP content, but that’s not exclusive. There is no frequency requirement, you post how often you want.