Reports and Posts Hint at a Recent Banwave on PC
Over the last few days we received some reports that indicate a recent banwave on PC. We got approached by multiple players that shared bans within their own guild or alliance. Additionally several threads on a popular botting forum have started to pop up since August 3rd.
[su_quote cite=”Support Ticket Response”]After an audit of accounts it was found that yours exhibited behavior that would indicate a bot, or botting program, was being used to automate gameplay. The use of programs which automate the actions of our games (i.e., botting) is expressly prohibited by our Terms of Service[/su_quote]
It seems like this once again was an automated process in which accounts that met certain criteria got banned. The last one of these waves resulted in a major shitstorm because the devs actually hit tons of legit players. The incident in May would go down as #Fredricksonbangate, this time however the lack of noise could mean the devs have aimed better.
Banned Innocently?
Nonetheless an algorithm is never able to accurately evaluate all situations. So if you’ve wrongfully been hit, go to this page and submit a support request. Since you can no longer login, support will ask for extra credentials to make sure you’re the account holder. We have prepared a template below that you can use by filling in the necessary info. You might not be able to answer all questions, but be as thorough as possible. This should speed up the process. It’s also very important to insist that they forward the request and manually look into the account. Support itself does not verify anything and will just report back the ban and reason that’s in the system.
[su_box title=”Example Support Request” radius=”0″]Account/Forum Name:
Full Name (First, Last):
Billing Address, including zip or postal code:
Last 4 digits of CC numbers:
Account’s Registered Email Address:
Date of Birth:
Date the Account was created:
City the Account was created:
The name of the ISP at the time the Account was created:
Country:
Any product key associated with the account:
Any game time card key associated with the account:
Any credit card transaction ID:
Any PayPal transaction ID:
Current IP address: (if you don’t know this, just send what https://api.ipify.org/ shows you)
Dear Ladies and Gentlemen,
I’ve been hit with a ban/suspension yesterday, but am among those that wrongly got hit because of a misinterpretation of the underlying data. Please instantly launch a manual account investigation and get back to me as soon as possible. Do not reply with a standard response that states the ban duration and reason, just forward my request to someone who can properly deal with it.
Thanks in advance![/su_box]
Have you been hit or heard of the banwave? Share your information in the comments below and visit the corresponding thread on our message board!
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“because the devs actually hit tons of legit players.”
I like to know how you know how many innocent players were hit last time.
Check our coverage on the blog and discussion on the forum. A lot of conclusive evidence was posted that the devs severely misfired last time. A bunch of players got released after a couple days.
I did : couldn’t find evidence, just rumors and hearsay. Just like this time. Not saying there weren’t any false positives, but we don’t have any reliable data or evidence.
But maybe you can give me (a link to) reliable data ?
I’d like to remind you of one of your last comments on the previous “ban wave” : “Looks like a nice catch-22 is working in their favor then. Can’t substantially talk until you have information they won’t hand out.”.
Of course we’re talking about educated guesses here, but they handed out 14-day VIP packs as compensation. They never said they messed up, but isn’t it kind of obvious? The support responses were posted in this thread: https://www.nwo-uncensored.com/phpBB3/viewtopic.php?f=7&t=1378 and this post: https://blog.nwo-uncensored.com/rant-files-learned-may-12th-fredricksonbangate/
Calling for hard evidence means you’re giving them the benefit of the doubt, which many of us no longer do. Instead they need to prove they’ve done everything right.
I know more than a dozen players that were hit last time Craptic pulled a ban wave. Several of these players I have known for years. Most of them are among the most honest people I have known in the gaming world. Several of them were known to leave party rather than stay in a party using the pit exploit on ECC or the door exploit on ESOT, when those exploits were ubiquitous.
There were so many innocents banned last time that I can only conclude that anyone who is ignorant of this reality does not know a whole lot of legit players
They did it again? Ffs this idiots from support dont learn anything. They dont giving any proofs, they dont give any warnings and banning players just for suspicius activity. Craptic made possible to creat 58 character account and system that pushes you to invoke 6 times for each character and after this shit – what do they expecting?! I even dont say about leadership…
Yes, this day i was banned with no warning, no explanation, nothing!. I don´t do professions, rarely invoking, i have several chars and resources because my account was created long time ago. I just waiting for response at the the ticket in costumer support >:(