I do not know how to solve this injustice anymore!

if they answered you , you should be able to reply to their email by clicking on reply, so u wont get a duplicate ticket.teahupoo16 wrote:I try to get in touch by sending a ticket, but they only respond with an automatic response stating that this ticket is duplicated. Due to the first one I sent and I did not get a concrete answer! Can we only send 1 ticket per account?
I do not know how to solve this injustice anymore!
Note that it says I can view my ticket on the website but not that I should attempt to update it there. This could be clarified with a statement that the website should only be used to view ticket status, not for updates.To update your question with additional information, please respond directly to this email or click here to view your ticket on our support site.
Completely clear that if I want further help, I need to deal with it via email, not the website.Do you still need help with this issue? Please respond to this email if so, and I'll be more than happy to assist.