Not for the first time PWE caused irritation with a misleading description of its latest ZEN promotion. Buyers of certain ZEN items were promised account-unlocked companions, but the delivered ones were only one-time claimable versions. It turned out to be a copy&paste error in the blog posting, because they used a former promotion as template. Communications Manager Alex has since updated the news posting and apologized for the issue. Although they increased the total to three of each of the companions to make up for the error (that also didn’t work as expected as only one Spider companion got delivered), many users still feel scammed.
We talked about the communicational issues this month and this adds some more disturbing evidence.