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I think we can all agree that the Heart of Fire release didn’t go as smoothly as we all hoped. Of course all new major updates come with issues. It definitely felt like Module 15 had more of those “show-stopping” issues though. Nothing is more annoying than eagerly patching your game only to realize that you can’t participate in all new content. And Heart of Fire had progression bugs in many major areas.
It more than ever felt like Cryptic simply didn’t have the resources do all the necessary things. They could barely answer to player feedback during the official preview phase because they were scrambling behind the scenes to get the most severe bugs out of the way. They didn’t quite succeed as many game-breaking things were still left in the game. In the last weeks we witnessed broken events, rewards, and players not able to properly progress through the campaign and Workshop system.
Devs Prioritize Bugs
As bad as the launch has been as appreciated was the effort from the devs to really prioritize bugs and get them fixed asap. The to-do list is still rich, but at least the effort is there. It’s not like you feel that they have largely moved on to their next tasks already, which sometimes has been the case in the past. They are just short-handed, at least it seems that way.
I really like though that the devs try to put the players first with their recent fixes. The one to the first reward tier of the Winter Promo Rewards is a good example. They have probably gone for the fastest possible fix and accepted that some players might end up with more keys than intended. That’s how you should deal with such issues. It’s much more honest because you’re partially taking on the responsibility for a mistake you made yourself. I’m highlighting this because in the past the game would rather let players wait forever before handing out free stuff. Now you could say it’s unfair that some players get ten keys, but let’s just be happy for those that are able claim the package twice.
Professions Thank You Gift
More than that, Cryptic will now even hand out compensation for a subpar launch. They have worded it slightly differently of course and made it sound like it’s more of a “thank you” for giving feedback on the Workshop. But I do believe it’s fairly obvious that this at least serves as “sorry” to some extent as well.
This is actually one thing we’ve been calling for for the longest time. We all know there will always be bugs and issues, but there’s no harm in putting the players first, acknowledge mistakes, and take on responsibility. Handing out free stuff is a very efficient way to do this, and it doesn’t hurt, does it? Now the community actually feels appreciated, and might come back to do some more feedback! This is a major change of approach from the finger-pointing that happened during Huntgate, where the devs washed their hands of all responsibility while they actually were a major part of the problem.
Sure, we’re not talking an exploit here, but the different in handling both incidents is still obvious. It’s very nice to see that the community gets the nod from the devs here, although the “thank you” should have really been a “sorry”.
What’s your take on the “Thank You Gift” and the devs handling the Heart of Fire launch struggles? Share your thoughts and experience on our social channels, in the comments below, or visit our message board!
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